Nonin Go2

Ordering Information

After I place an order with go2nonin.com, how will I be advised of the order’s progress?
	Nonin will keep you informed of your order via email notifications. Your US Postal Service Confirmation number will be emailed to you once the item has left our warehouse. You may also log into your go2nonin.com account to check your order status for updates.
Can I add, change or remove items from my online order after it has been submitted?
	No. Once an order has been placed, it can only be edited by a Customer Service Representative.
Does go2nonin.com accept fax or email orders?
	No. Order online at www.go2nonin.com or by calling Customer Service at 1-877-577-2635
Does go2nonin.com charge sales tax?
	Sales tax is added to your order if you reside in the same state as our organization. This includes the following: Arizona, California, Connecticut, Florida, Illinois, Kansas, Michigan, Minnesota, New Jersey or New York. Sales tax is excluded from prescription products shipping to the following states: Florida, Michigan, Minnesota, New Jersey and New York.
Express Mail shipping rules.
	If Express Mail delivery is available for your order, it will be displayed in the Shipping Method list on the Checkout page. 1. The order must be placed by 2:30 P.M. CST for next day delivery to be possible. 2. Signature Confirmation is required Express Mail labels are restricted to Post-Office-to-Addressee domestic shipments to U.S. destinations, including Alaska and Hawaii. A notice is left for the addressee when an item cannot be delivered on a first attempt. If the item cannot be delivered on the second attempt and is not claimed by the addressee within five days of the second attempt, it will be returned to sender. If the delivery commitment date is a Sunday or Holiday, the Postal Service will deliver on the next day that is not a Sunday or Holiday. To verify the USPS Delivery Confirmation date, visit the following link USPS Delivery Confirmation date, enter 55441 as the Origin ZIP Code and the "Ship To ZIP Code" in the Destination ZIP Code field.
How can I check my go2nonin.com order status online?
	1. Click the "my account / order status" link located at the top right of the go2nonin.com webpage. 2. Click Review orders / track packages under “My Orders” to review any purchases. 3. Click “View or change an order” 4. Order status will be shown in colored field. 5. Click Track your order to view delivery details.
How do I use go2nonin.com’s shopping cart?
	Browse for the items you want to purchase and click “Add to Cart” for each item you want. If you would like to buy more than one product, input the desired quantity in the “QTY” field and click “Recalculate”. If you need to shop for more items, click “Continue Shopping”. After you have completed your order; select your country, state and zip code for shipping rates. If everything meets your satisfaction, click “Proceed to Checkout” or if you are a returning customer, click “Login & Checkout”.
How long does it take to process an order?
	It takes 2 – 3 business days for us to process your order. Once the order has left our warehouse, your estimated time of arrival will be determined by your selected shipping method. For orders that contain a prescription product, the prescription must be received and processed before the product can be shipped. Once the prescription has been verified, the order will be processed according to USPS shipping guidelines. If you select the Express Shipping option, please be aware that the express shipping method will not be applied until the prescription is verified. • US Priority Mail: 2 – 3 days (not including Sunday) • US Express Mail: 1 day if the order is placed by 2:30PM CST. (not including Sunday or major Holidays; only within Continental US)
I am experiencing trouble adding items to my shopping cart. What can I do?
	Shopping cart problems most likely occur because cookies are not enabled or your browser is configured to block go2nonin.com. If you are experiencing problems, call our Customer Service Team who will assist you by placing your order over the phone.
I checked my order status online and saw that my order has been cancelled. Why?
	If an order is placed but the credit card was declined, the order was automatically cancelled by the system. There is no way to regenerate a cancelled order; you will have to re-order online or call Customer Service at 1-877-577-2635.
I think I may have accidentally placed a duplicate order. What should I do?
	Call go2nonin.com Customer Service at 1-877-577-2635 as soon as possible.
What form of payment does go2nonin.com accept?
	Go2nonin.com accepts most major credit cards. When placing your order, select the appropriate payment option from the drop down menu. Please note: we will not ship your order until we have received payment.
What happens if an item is backordered?
	Although we strive to keep product in inventory, we occasionally may have an item backordered. Your order is placed in a queue and fulfilled as product becomes available; go2nonin.com only ships complete orders.
Where do I go if I have a question on my charges?
	Click the "my account / order status" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
How can I get a copy of my receipt/invoice?
	Click the "my account / order status" link at the top of our site to print invoices.
When will my credit appear on my account?
	Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
	Your credit card will be charged when your order leaves our warehouse.